Who can get Telecare?
Telecare is available to anyone 18 or over with a long term illness, sight or hearing loss or a physical or learning disability, or physical frailty due to age. Like most equipment it will be suitable for some and not for others, depending on a range of factors from the home environment to the person's needs and illnesses. It is also useful for people with dementia, at high risk of falling or having just come out of hospital. It is of particular value to those living alone who wish to remain living independantly in their own home.
Before you receive this service we do need to make an assessment of how great the risks are and what sort of help you need.
What is an assessment?
After the assessment, we will identify and agree your needs with you and discuss the help and support available to meet them, according to the seriousness of your situation. Telecare may be one of a range of suggestions to help you meet your needs.
If you meet the Adult Social Care criteria as part of your assessment you will be offered the loan of suitable Telecare equipment and there may be a charge. If you do not meet the criteria you may be able to purchase, or apply for a third party loan, on equipment from a monitoring centre.
How much does it cost?
For details of costs, please click on the following link.
Homeline
How to get in touch
Careline is the first point of contact for all referrals and general enquiries relating to Adult Social Care. You can contact them on 0800 085 6666 from 9am to 5pm, Monday to Thursday and 9am to 4.30pm Friday (except on public holidays).