Terms and Conditions

1 Bookings The vast majority of our bookings are carried out over the phone and it is possible to pay by all major credit cards or by cheque. We will confirm all the details by post within seven days. 2 Payments and Cancellation Policy If the booking is made within twelve weeks of departure full payment is required at the time of booking. In all other cases a deposit is required at the time of booking either to cover the cost of the flights or 20% of the total holiday price whichever is greater. The balance is invoiced and due 12 weeks before departure. In the event of full payment not being made by the due time Disabled Access Holidays reserves the right to cancel the booking. Please note, the deposit in non-refundble. 3 Complaints If there are any problems with your holiday accommodation or with a representative of the company , then please inform us immediately by phone, email or in person. If the matter is not resolved, the customer must follow up the complaint in writing to within 14 days of returning from the holiday . Please note: If the problem is not been reported while on holiday we cannot accept responsibility for any claims or complaints. We must be given the chance to rectify any problems while you are on holiday. 4 Travel Insurance It is considered essential for the Customer to hold suitable Holiday and Travel insurance. It is advisable for this insurance to be in place at the time the booking is made. 5 Privacy Policy All information regarding our clients will be used and stored in accordance with current Data Protection laws. Disabled Access Holidays Ltd do not store credit card details nor do we share customer details with any 3rd parties, or use client details for marketing, advertising or publicity purposes without consent.